Cancellation & Refund Policy

This policy covers artist bookings and event tickets paid for on Crackerjack. It is part of our Terms of Service. Before anyone confirms a cancellation, the app shows the exact amount that will be refunded.

1. Your money is held until the show

When you pay for a booking, Crackerjack holds the money; the Artist isn't paid up front. It is released to the Artist only after the set (see Terms, section 5). Until then, the full amount is available to refund.

2. If you (the Organiser) cancel

The refund depends on how long before the event's start time you cancel:

• 48 hours or more before the event: 100% refund.
• 24–48 hours before the event: 50% refund. The other 50% goes to the Artist for holding the date.
• Less than 24 hours before the event: no refund. The full amount goes to the Artist.

3. If the Artist cancels or declines

• Instant booking declined: an Artist has 24 hours after you pay to decline. If they do, you get a 100% refund.
• Artist cancels a confirmed booking: 100% refund, however close to the event. The Artist must give a reason, and repeated cancelling can restrict their account.
• Artist hands the booking to another Artist: you're told straight away with their reason, and you can accept or decline whoever steps in. If you accept, the booking carries on at the same date, time and price. If nobody steps in, or you decline, you get a 100% refund.

4. Split payments

• If a split is called off before everyone has paid, everyone who paid gets a 100% refund.
• If a fully paid split booking is cancelled, each person is refunded the same percentage of their own share, under the rules above.

5. Disputes

If the booking doesn't happen as agreed (for example, the Artist doesn't show up), raise a dispute from the booking instead of cancelling. The money stays held while we review evidence from both sides, and then it is refunded to you, paid to the Artist, or kept held for further review.

6. Event tickets

• Host cancels the event: every ticket is refunded in full, automatically.
• You cancel your ticket from My tickets: 48 hours or more before the event is a full refund, 24 to 48 hours is 50%, and inside 24 hours there is no refund.
• There is no booking or convenience fee; the price at checkout is the total.

7. How and when you get the money

Refunds go back to the card, UPI or account you paid with, normally within 5 to 7 working days depending on your bank. We charge no refund fee and take no commission on refunded money. Subscription refunds are covered in Terms, section 6.

8. Anything else

For a payment problem, a booking made by mistake or anything this page doesn't cover, contact us at admin@crackerjack.live or +91-8757850115 and a person will look at it. We reply within 24 hours and resolve it within 15 days. A booking is governed by the version of this policy in force when it was paid.