Terms of Service

These Terms are an agreement between you and Crackerjack IT Solutions Private Limited ("Crackerjack", "we", "us"), registered office B-76, Dayanand Nagar, Lajpat Nagar IV, New Delhi 110024, India, for using the Crackerjack website at www.crackerjack.live and the Crackerjack app (the "Platform"). By creating an account or using the Platform you agree to them, to our Privacy Policy and to our Cancellation & Refund Policy.

1. What Crackerjack is

Crackerjack is an online marketplace that connects performers such as DJs, musicians, dancers, magicians, emcees, photographers and models ("Artists") with the people and businesses who book them or run events ("Organisers"), and sells tickets to events. We provide discovery, messaging, payments and support. The performance itself is agreed between the Artist and the Organiser; Crackerjack is not a party to it and does not perform it.

2. Your account

• You must be 18 or older. Accounts for minors, including ones run by a parent or agency, are not allowed and will be closed.
• Give true information and keep it up to date, including your price, availability and category.
• An Artist account is created, and appears on the Platform, only once artist setup, including the ID check, is finished.
• Keep your login safe. You are responsible for what happens under your account.
• You can close your account any time from Settings.

3. Artist prices

• An Artist sets either a rate per hour (a booking costs the hourly rate times the hours booked) or one fixed price for any length.
• An Artist with a price can be booked instantly at that price. An Artist without a price receives requests and replies with a quote.
• GST at 18% is added to the Artist's fee and shown before you pay. Travel, if the Artist charges it, is shown in their own words on their profile.
• Prices are set by the Artist, not by Crackerjack.

4. Bookings

• Instant booking: you pay the shown total and the booking is made. The Artist then has 24 hours to decline if they can't make it; if they do, you are refunded in full.
• Request and quote: you send a request with your event details, the Artist sends a quote, and the booking is confirmed when you pay it.
• Splitting the cost: an Organiser can split a quote with other Crackerjack users. The booking is confirmed only when every share is paid. If it is called off before that, everyone who paid is refunded in full.
• Cancellations, refunds and Artist replacements follow our Cancellation & Refund Policy, and the exact refund is shown before anyone confirms a cancellation.

5. Payments, holding and payouts

• Booking money is collected through our payment processor, Razorpay, and held by Crackerjack in an account we control. It is not held by an independent third party, and it is not paid to the Artist up front.
• After the set, the Artist marks it complete and the Organiser confirms it. If the Organiser neither confirms nor disputes within 48 hours of the Artist marking it complete, it counts as confirmed. The money then goes to the Artist's Crackerjack balance, less commission, 12 hours after the scheduled end of the set (5 minutes for an Artist on Crackerjack Pro).
• Artists cash out to their saved bank account or UPI: standard cash-out is free and sent within 24 hours; instant cash-out arrives in minutes for ₹149. The minimum is ₹100 and UPI cash-outs are capped at ₹50,000 each. Where no GST number is on file, 0.1% TDS is withheld and shown before you confirm.
• Tickets: ticket money is held until the event is over and credited to the Organiser 12 hours after it ends, less Crackerjack's ticket fee: 5% on the first ₹50,000, 7% from ₹50,000 to ₹2 lakh, 8.5% from ₹2 lakh to ₹10 lakh, and 10% above ₹10 lakh. Buyers pay only the price shown at checkout.
• We never store full card numbers. Each user is responsible for their own taxes.

6. Our fees

Joining, listing and searching are free. On bookings we take commission only from money actually paid to an Artist: 10%, 5% when the Artist stepped in as a replacement, or 7% for an Artist on Crackerjack Pro. The rate is fixed when the booking is paid. No commission is taken on refunds.

Subscriptions. The in-app assistant costs ₹199 a month; Crackerjack Pro (lower commission, faster release) costs ₹899 for 3 months, ₹1,499 for 6 months or ₹2,199 for 12 months. Each renews automatically at the end of each billing period, at the same price, until you cancel. Cancel any time in Settings; you keep access until the paid period ends. If an assistant renewal fails we retry for 3 days, then it simply switches off with nothing owed; if a Pro renewal fails, Pro ends. We tell you before any price change. Subscription payments are not refunded automatically, but we refund genuine cases such as a charge you didn't make, a double charge or a feature that didn't work.

Rewards. You get ₹200 when an Artist you referred completes their first booking and ₹150 for a fan, once each. Artists can earn credits for Instagram posts under an active campaign, at the rate, limits and budget shown in the campaign; a person checks the view count before credits are given. Credits are redeemed only for the rewards listed and can't be transferred. Rewards may be taxable income if your total for the year is over ₹50,000. Self-referrals, duplicate accounts, fake bookings and edited view counts lose the reward and can lead to suspension. We may change or end these programmes, but rewards already earned stay yours.

7. Community rules

As required by the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, you must not post, share or send anything that:

• belongs to someone else and you have no right to use;
• is obscene, pornographic, paedophilic, invades someone's bodily privacy, or is harassing, insulting or hateful on the basis of gender, religion, caste, race or ethnicity, or encourages money laundering or gambling;
• is harmful to children;
• infringes any patent, trademark, copyright or other right;
• knowingly misleads people about where it came from, or spreads information that is false or misleading;
• impersonates someone else;
• threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with other countries or public order, or incites an offence;
• contains viruses or code meant to disrupt any computer;
• breaks any law in force.

You also must not:

• harass, threaten, discriminate against or endanger anyone;
• arrange or pay for a booking found on Crackerjack outside the Platform to avoid our fees;
• try to find an Artist's exact or private location, track them, find their home or hotel, or share or sell any location the Platform shows you;
• scrape the Platform, get around its security or privacy controls, or reverse-engineer the app;
• make fake accounts, reviews, bookings or reports.

Message checks and strikes. Messages are checked automatically for contact details used to take a booking off the Platform (see our Privacy Policy). A clear phone number, email or handle can block the message and add a strike; repeated strikes can lead to suspension. A link or unclear wording only gets a reminder.

What happens if you break these rules. Depending on how serious it is and your history, we may remove the content, warn you, or suspend or close your account. We tell you why and how to contest it. Money you have already earned for completed bookings is still paid.

8. Verification, reports and disputes

• Verification: every Artist passes an ID check before they appear. A verified badge means we checked who someone is; it isn't a rating of their work or a guarantee of their conduct.
• Reporting: report any profile, post or message from its menu, or email admin@crackerjack.live. You don't need a booking with them. Reports are confidential, and we may suspend an account while we look into it. If someone is in danger, call 112 first; we are not an emergency service.
• Disputes: if a booking doesn't go as agreed, either side can raise a dispute. The money stays held, both sides can send evidence, and we decide whether it is refunded, paid to the Artist, or held for further review. Our decision settles it on the Platform but doesn't take away your other legal rights.

9. Your content

You own what you upload. You give us permission to host and show it on the Platform so people can find and book you, and for nothing else: we don't sell it, license it, advertise with it or train AI on it. Delete anything any time; closing your account deletes it all. Only upload what you have the right to use. To report content that infringes your rights, email us with the link and the basis for your claim.

10. Our responsibility

The Platform is provided as it is. We don't promise that an Artist will be booked, that an event will go ahead, or that what users say about themselves is true, though we check identities, handle disputes and act on reports. To the extent the law allows, our total liability to you is limited to the greater of (a) the commission attributable to you in the 12 months before the claim and (b) what you paid through the Platform for the booking or ticket concerned, and we are not liable for indirect losses or another user's conduct. Nothing here limits rights you have under the Consumer Protection Act, 2019.

11. The app

We give you a personal, non-transferable, revocable licence to use the Crackerjack app on devices you own or control, under these Terms. We own the app, the name and the logo. The app updates itself from time to time. Where you downloaded it from Apple's App Store or Google Play, these Terms are between you and Crackerjack only; Apple or Google has no responsibility for the app or its support, but they may enforce this licence as third-party beneficiaries, and their own store terms also apply.

12. Complaints and Grievance Officer

Our Grievance Officer under the IT Rules, 2021 and the Consumer Protection (E-Commerce) Rules, 2020 is NIKHIL GUPTA, at admin@crackerjack.live or +91-8757850115. We acknowledge every complaint within 24 hours and resolve it within 15 days. A request to remove intimate images of you shared without consent is acted on within 24 hours. Not happy with a support answer? Reply asking for a second review and say what was missed.

13. Ending the agreement

You can close your account at any time. We can suspend or close it for breaking these Terms, fraud, or where the law requires. Bookings already paid are settled as agreed.

14. Law and courts

These Terms are governed by Indian law, and the courts of New Delhi have jurisdiction. A dispute between an Artist and an Organiser about a booking goes through the dispute process in section 8 first.

15. Changes

We tell you in the app or by email at least 15 days before an important change takes effect. If you keep using the Platform after that, the new Terms apply. Every January we email everyone a reminder of these rules, as the IT Rules require.