End User License Agreement

This End User License Agreement ("Agreement") is between you and Crackerjack IT Solutions Private Limited ("Crackerjack", "we", "us") and governs your use of the Crackerjack application, website and related software (the "Software"). By installing, accessing or using the Software you accept this Agreement. If you do not accept it, do not use the Software.

Review notice: This Agreement has not yet been reviewed by qualified counsel. It should be, before it is relied on in production.

1. Licence granted

Subject to your continued compliance with this Agreement and the Terms of Service, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable and revocable licence to install and use one copy of the Software per device you own or control, for your own use of the Crackerjack platform — whether as an Artist, an Organizer, or someone buying a ticket.

This is a licence, not a sale. No ownership in the Software passes to you under this Agreement, and every right not expressly granted here is reserved.

2. What you may not do

• Copy, modify, translate, or create derivative works of the Software, except where that right cannot lawfully be restricted.
• Reverse engineer, decompile or disassemble the Software, or attempt to derive its source code, except to the limited extent Indian law expressly permits despite this restriction.
• Sell, rent, lease, sublicense, distribute or otherwise make the Software available to a third party, or use it to provide a service to anyone other than yourself.
• Remove, obscure or alter any proprietary notice, trade mark or attribution in the Software.
• Use automated means — scrapers, crawlers, bots — to extract data from the Software, or access it other than through the interfaces we provide.
• Interfere with the Software's operation or security, circumvent any access control or rate limit, or probe the platform for vulnerabilities without our written permission.
• Use the Software to build, train or improve a competing product or a machine-learning model.
• Use the Software in breach of any applicable law, or of our Trust & Safety standards.

3. Your account

You must be at least 18 years old to hold an account, and you confirm this when you sign up. You are responsible for everything that happens under your account and for keeping your credentials secure. A licence granted under this Agreement is tied to your account and ends when that account does.

4. Ownership

The Software, the Crackerjack name and logo, and everything we put into the platform — its code, design, text, and the arrangement of it — are owned by Crackerjack or our licensors, and are protected by copyright, trade mark and other laws. This Agreement gives you no right to use our name or marks beyond the ordinary use of the Software.

5. Your content

Anything you upload — profile text, photographs, audio, video, event artwork, messages — remains yours. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, adapt for formatting and display purposes, and transmit that content, solely so we can operate the platform and show it where you asked for it to appear: on your profile, on an event page, in search results, or to the person you sent it to. That licence ends when you delete the content or your account, except for copies we must keep to meet a legal obligation or to resolve a dispute that is already under way.

You confirm you have the rights to what you upload — including to any music, artwork or photograph of a third party — and that showing it on the platform does not infringe anyone else's rights.

6. Updates

We may release updates, fixes and new versions of the Software, and may do so automatically. Some updates are necessary for the platform to keep working, and an outdated version may stop functioning. This Agreement covers every version you receive unless a specific update comes with its own terms.

7. Fees

The Software itself is free to install and use. What it costs to transact — our 10% booking commission, ticketing charges, and any subscription — is set out in the Terms of Service and in the platform itself before you commit to anything. Refunds are governed by the Refund Policy, not by this Agreement.

8. Third-party services and app stores

The Software relies on third-party services — among them our payment processor, our hosting and database providers, and mapping and music services — each under its own terms. We are not responsible for those services' own acts or omissions.

Where you obtained the Software from the Apple App Store or Google Play, you also agree that: this Agreement is between you and Crackerjack alone, not with the store; the store has no obligation to provide support for the Software; the store is not responsible for any claim that the Software infringes a third party's rights or fails to conform to a legal requirement; and the store, and its subsidiaries, are third-party beneficiaries of this Agreement and may enforce it against you.

9. Availability

We aim to keep the platform running, but we do not promise it will be uninterrupted or error-free. We may change, suspend or withdraw features, and may take the service down for maintenance. Where a change materially reduces what the Software does, we will give notice where it is reasonable to do so.

10. Disclaimer

Except where Indian law says otherwise, the Software is provided "as is" and "as available", without warranty of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. Nothing here excludes a right you have under the Consumer Protection Act, 2019 that cannot lawfully be excluded.

11. Limitation of liability

To the extent permitted by law, Crackerjack is not liable for indirect, incidental, special or consequential loss, or for loss of profit, revenue, data or goodwill, arising out of your use of the Software. Our total liability arising out of this Agreement is limited to the greater of the amount of commission we actually earned on your transactions in the three months before the claim, or ₹10,000.

Nothing in this clause limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

12. Termination

This licence ends automatically if you breach this Agreement, and we may suspend or end it — and your access to the platform — where you breach it or the Terms of Service. You may end it at any time by deleting your account and removing the Software from your devices. Sections 4, 5, 10, 11 and 13 survive termination. Money already owed on a completed booking is settled under the Terms, not cancelled by the end of this licence.

13. Governing law and disputes

This Agreement is governed by the laws of India. The courts at New Delhi have exclusive jurisdiction over any dispute arising out of it, subject to any right you have as a consumer to bring proceedings where you live.

14. Changes to this Agreement

We may update this Agreement. Where a change materially affects your rights we will give notice in the app or by email before it takes effect. Continuing to use the Software after that date means you accept the updated Agreement.

15. Contact & Grievance Officer

Questions about this Agreement can be sent to admin@crackerjackj.live or +91-8757850115. Registered office: B-76, Dayanand Nagar, Lajpat Nagar IV, New Delhi 110024, India.

In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, our Grievance Officer is NIKHIL GUPTA, reachable at admin@crackerjackj.live or +91-8757850115. Grievances are acknowledged within 24 hours and resolved within 15 days.